Primary Care - Summit Health Oregon
Primary Care • Bend, OR
Ratings by platform
- Birdeye (Summit Health - Eastside): 4.5/5 stars (912 reviews)
- Yelp (Summit Medical Group Oregon - Eastside Clinic): 2.3/5 stars (87 reviews)
- Better Business Bureau: Not accredited (6 complaints filed in 3-year period)
What patients say
Patients praise
- Many patients report professional, courteous, and friendly staff members
- Some individual providers are praised for being thorough, efficient, and good listeners
- Generally positive experiences with specific clinical outcomes and treatments
Common complaints
- Frustrating administrative processes, including issues with referrals and appointment scheduling
- Perceived lack of empathy or patient-centered approach in certain departments like Urology
- Complaints regarding billing and communication barriers
- Inconsistent experiences depending on the specific provider or department
In patients' words
"The medical staff was very kind and very efficient! Dr Ory was absolutely excellent."
— Birdeye review"I sent multiple messages with simple questions due to me moving soon, only for them to never directly answer any of my questions."
— Birdeye review (Urology)"Some of the providers are fine but the organization itself is frustrating. They seem to have gone downhill..."
— Reddit (r/Bend)More clinics in Bend
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