High Lakes Health Care
Primary Care • Bend, OR
Ratings by platform
- Yelp: Approximately 2.3 out of 5 stars (based on Yelp data) (126 reviews on Yelp)
- Birdeye/Google: 1.4 out of 5 stars (36 reviews (for associated Praxis Medical Group/clinic))
What patients say
Patients praise
- some patients report positive experiences with specific doctors and PAs (e.g., Dr. Day, PA Sara Kent)
- instances of attentive and compassionate care reported by some patients
Common complaints
- rude and unprofessional front desk/reception staff
- long wait times to reach the clinic via phone
- frustrations with billing practices and mandatory 'getting to know you' visits
- difficulties with prescription refills and continuity of care after provider changes
- perceived lack of listening or empathy from some providers
- overall perception of prioritizing profit over patient care
In patients' words
"The front desk people are the absolute worst, they have no idea how to do their jobs, extremely rude and unprofessional... I'd give them -5 stars if I could."
— Yelp review"I left the clinic in tears today quickly called around to find a new primary care doctor elsewhere."
— Unilocal review"Many users praise the excellent communication skills of their providers, particularly Dr. Day and PA Sara Kent, highlighting their attentive care and ability to create comfortable environments for patients."
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