Location search | Quest Diagnostics
Medical Lab Testing • Belvidere, IL
Ratings by platform
- Hours Guide (General aggregate for Belvidere): 4.2/5 (118 votes)
- ComplaintsBoard (Company-wide): 1.3/5 (7 reviews and 492 complaints)
What patients say
Patients praise
- Some reports of professional, efficient, and kind staff members at specific locations
- Occasional instances of smooth, stress-free experiences
Common complaints
- Long wait times and difficulty scheduling appointments
- Frustrating automated/computer-based check-in systems lacking human interaction
- Difficulty reaching customer service or resolving issues with human representatives
- Billing confusion and unresolved errors
- Unprofessional behavior by some phlebotomists, including poor blood draw techniques
In patients' words
"They closed the receptionist window—there is no human contact at all anymore. Everything is pushed to a machine, and it’s simply not working."
— Trustpilot review of Quest Diagnostics"She stuck me then kept pulling needle almost out and gouging me. She finally just started rolling needle around in my arm until she got a vein."
— ConsumerAffairs review of Quest DiagnosticsMore clinics in Belvidere
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