Ascension Medical Group Illinois - Geriatrics Elk Grove Village
Geriatric Medicine • Belvidere, IL
What patients say
Patients praise
- Many individual providers are highly rated by patients for their care
- Some patients find the doctors and nurses to be professional and superior in quality of care
- Some office staff are described as friendly and helpful at check-in/out
Common complaints
- Difficulty reaching staff or scheduling appointments over the phone
- Long hold times or lack of call-back responses
- Challenges with prescription refills and communication via patient portals
- Inconsistent administrative and customer service experiences
In patients' words
"Horrible customer service in answering their phones, hold times exceeded 20 minutes or more and if opt to get call back, especially today, call back never came! They seriously need more staff to answer their calls. Care from doctors and nurses….SUPERIOR!!"
— Birdeye Review of Ascension Medical Group Illinois - Heart & Vascular Care Elk Grove"I like the place and I like that I was able to get an appointment quickly. However, after I had screening procedures done I have not received call back from the doctor."
— Birdeye Review of Ascension Medical Group Illinois - Digestive Health Park RidgeMore clinics in Belvidere
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