Swansea - WellNow Urgent Care
Urgent Care • Belleville, IL
Ratings by platform
- Birdeye: 4.2/5 stars (482 reviews)
- Solv: 3.19/5 stars (1,337 reviews)
What patients say
Patients praise
- Professional, friendly, and knowledgeable medical staff
- Clean and modern facility environment
- Efficient service and quick diagnostic process for many patients
- Good alternative for non-emergency situations when primary doctors are unavailable
Common complaints
- Longer than normal wait times
- Billing and insurance payment requirements before being seen
- Inconsistent patient experiences regarding speed and efficiency
In patients' words
"The doctor and assistant were awesome they made my child feel safe! Very knowable and keen to my child’s needs!!! 1000/10 great service"
— Birdeye User Review"I have visited WellNow Urgent Care 3 times now and every time is a failure. On my first visit, they left me waiting in the patient room for over an hour ..."
— Yelp User Review"My insurance doesn’t have a co-pay for urgent care visits yet they hit me with a $60 charge before they would see me. I walked out and went to a different urgent care."
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