Belleville, IL - Chestnut Health Systems
Behavioral Health • Belleville, IL
Ratings by platform
- Rehab.com/Google aggregate: 2.51/5 (45 reviews)
- Drugabuse.com/ProjectKnow.com/Alcohol.org: 3.4/5 (3-4 reviews each)
- Detox.net: 2.2/5 (4 reviews)
What patients say
Patients praise
- Caring, friendly, and skilled staff in some instances
- Effective recovery programs for some patients
- Helpful for community members seeking services
- Staff members with personal experience in recovery being supportive
Common complaints
- Difficulty reaching staff or scheduling appointments
- Unprofessional or rude reception staff
- Administrative and insurance processing issues
- Perception of being overly focused on medication management
- Concerns regarding facility cleanliness and patient environment
- Reports of being condescending or unhelpful towards patients and families
In patients' words
"There's no way to get in with a psychiatrist within a month... the therapists are entirely unhelpful, the receptionist in the medical center is HORRIBLE, the entire place is filthy."
— FindRehabCenters.org"Chestnut is a great 28 day program with the best caregivers. Most of the staff are recovering addicts which makes it better because they know what we are dealing with."
— ProjectKnow.com"I like the caring and friendly people that work here. I'm glad I could be part of their program because I got the best help I could've ever received."
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