IU Health Orthopedics & Sports Medicine
Orthopedics • Bedford, IN
Ratings by platform
- IU Health internal patient experience survey: 4.7/5 (17,986 reviews)
- IU Health provider profile for Dr. James B. Rickert: 4.9/5 (270 reviews)
- Facebook: 68% recommend (45 reviews)
What patients say
Patients praise
- High provider ratings, with specific orthopedic surgeons like Dr. James Rickert receiving high scores for being personable and spending time with patients
- Reports of efficient, punctual care and clear explanations of options
- Instances of successful surgical outcomes after previous failed procedures elsewhere
- Hospital-wide quality recognition, including a five-star CMS rating as of September 2025
Common complaints
- Patient reports of lack of compassion and poor bedside manner from some providers
- Instances of perceived dismissiveness or frustration when patients ask questions about treatments
In patients' words
"Dr. Dellacqua fixed my finger right away after 3 failed attempts, including a major infection, performed by another surgeon. He listened and cared. The absolute best bedside manner and caring doctor."
— Healthgrades review"Horrible, Save yourself the wait and go somewhere else. This provider lacks compassion and bedside manner. I waited over a month for this appointment just to be dismissed within minutes."
— Healthgrades review for a provider at IU Health Bedford"Gets five stars in all areas..personable and spends time"
— Vitals review for Dr. James RickertMore clinics in Bedford
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