Dr. Richard Hesby, D.D.S., M.S.
Orthodontics • Bedford, MA
Ratings by platform
- MyNextDentist: 4.9/5 (54 reviews)
- RateMDs: 4.5/5 (6 reviews)
What patients say
Patients praise
- Friendly and professional staff
- High quality of orthodontic outcomes and results
- Welcoming and calm office environments
- Patient-centered care and empathy for nervous patients
- Clear communication regarding treatment plans and costs
Common complaints
- Unprofessional front desk staff perception
- Rushed appointments
- Lack of written documentation or transparent reporting
In patients' words
"The staff are lovely and friendly. Mel is so lovely and friendly and brilliant with my daughter."
— Patient Review via MyNextDentist"Dr. Hesby works through everything with you and is very tranparent and upfront with cost estimates as well as timelines."
— Patient Review via LocalityBiz"I had a very disappointing experience at this clinic. The front desk staff, particularly the receptionist, was unprofessional and lacked basic customer service skills."
— Patient Review via MyNextDentistMore clinics in Bedford
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Patients praise: Staff is described as kind, phenomenal, and professional with children · Successful handling of children with dental anxiety or autism.
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Patients praise: Highly knowledgeable and supportive staff · Effective personalized treatment plans.
Chestnut Dental
Patients praise: excellent service with children and pediatric patients · compassionate and professional staff.
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