Ochsner Medical Center - Hancock
Primary Care • Bay Saint Louis, MS
Ratings by platform
- CMS/Medicare Hospital Compare (based on historical HCAHPS data): 4 out of 5 stars (141 (completed surveys))
- U.S. News & World Report: 3 out of 5 stars (Patient Experience Score)
- Facebook: 74% recommendation rate (34)
What patients say
Patients praise
- friendly, kind, and professional staff in outpatient and lab areas
- efficient and timely service for routine appointments and lab work
- app-based scheduling and communication tools are convenient
- high willingness to recommend by many patients
- compassionate care provided by specific doctors and nurses
Common complaints
- long wait times for lab tests and consultations
- concerns regarding communication with medical staff and doctors
- unprofessional behavior from some individual staff members
- reports of poor facility cleanliness in specific areas like the ICU
- frustration with emergency department intake processes and responsiveness
In patients' words
"I have started using Hancock Medical because of their association with Ochsner and the ease of using their app for scheduling, communication, etc. I keep going back because the staff is professional, efficient, and pleasant. Wait times are minimal. Multiple tests are well-coordinated."
— ScoreDoc"My husband spent several days at the Bay St. Louis facility in the ICU. The room was filthy. After 3 days I told them to go clean the room because there was trash all over the floor. Not one time was the floor cleaned during his 10 day stay."
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