Specialty Eye Institute
Optometry • Battle Creek, MI
What patients say
Patients praise
- professional and kind bedside manner
- clear, thorough explanations of conditions and test results
- attentive listening and not rushing patients
- knowledgeable and friendly staff
- high level of trust in provider decisions
Common complaints
- abrupt/unexpected departure from office (Dr. Burke)
- disappointing surgical outcomes (Dr. Burke)
- rushed appointments and insufficient explanations (Dr. Keller)
- long wait times for some patients
In patients' words
"Dr. Johnson is incredibly personable and brings a great deal of positive energy with him to our encounter. I felt heard and have received valuable recommendations that I look forward to incorporating into my daily health routine."
— Patient review for Dr. Matthew Johnson"Dr. Burke apparently left the Battle Creek office abruptly and unexpectedly. No one seems to know where she went!"
— Patient review for Dr. Marie Burke"I was referred to Dr Keller to consider cataract surgery. I was not impressed by his examination of my eyes. Did not go into detail about what he found. Felt very rushed. Will not go back."
— Patient review for Dr. James L. KellerMore clinics in Battle Creek
WellNow Urgent Care
Patients praise: Professional and attentive medical staff (doctors and PAs) · Efficient online scheduling and check-in process.
Bronson Advanced Cardiac Healthcare
Patients praise: Helpful staff · Patient satisfaction ratings for individual providers (e.g., 4.9/5 stars for Dr. Jonathon Blais).
Oaklawn Hospital
Patients praise: attentive, friendly, and professional staff · providers described as compassionate, thorough, and effective listeners.
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