Beacon Kalamazoo Heart Institute Battle Creek
Cardiac Electrophysiology • Battle Creek, MI
Ratings by platform
- Birdeye (Beacon Kalamazoo/formerly Borgess): 1.9 out of 5 (33 reviews)
- Birdeye (Beacon Kalamazoo Heart Institute): 3.0 out of 5 (2 reviews)
- Better Business Bureau (Beacon Health System): C- (Not BBB accredited) (6 complaints)
What patients say
Patients praise
- Appreciation for skilled clinical staff, nurses, and doctors
- Positive outcomes from specialized procedures and surgeries
- Compassionate and personalized care experiences
Common complaints
- Long wait times for phone inquiries and appointment scheduling
- Billing and administrative difficulties
- Communication lapses and unprofessional conduct by some staff members
- Difficulty with rescheduling appointments
In patients' words
"FANTASTIC as far as I can am concerned! I had Emergency Ulcerative Colitis... stayed on the 4th floor with excellent staffing from the food servers to the RN nurses and whole kit & kaboodle. Especially the doctors!"
— Birdeye review (Beacon Kalamazoo)"Dr. Sood is one of my best doctors he explains everything clearly... My one star is his staff and office. If you call in for a question plan to spend at least 25 plus minutes waiting for someone to answer the phone."
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