Our Lady of the Lake Physician Group
Primary Care • Baton Rouge, LA
What patients say
Patients praise
- High patient satisfaction with the medical providers, often citing compassion and strong listening skills
- Efficient booking and welcoming, clean environments at some locations
- Professionalism of nursing and medical staff reported by many patients
- Positive experiences with bedside manner and health education provided by specific practitioners
Common complaints
- Difficulties with administrative tasks such as scheduling and communication
- Frustration with office staff, including reports of condescending attitudes or poor customer service
- Delays in prescription fulfillment and prescription communication with mail-order services
- Issues with medical billing and collections, including denial of service over outstanding balances
- Occasional long wait times for appointments or test results
In patients' words
"However, whether it's speaking on the phone with, or speaking face-to-face with a receptionist in this office, it is NEVER a good experience... They always have a bad attitude and are condescending."
— Yelp Review of Baton Rouge General Physicians"Patients often commend the professionalism of front desk personnel and medical providers... Other considerations include occasional frustrations expressed regarding wait times or delays in receiving test results."
— Wheree Review of Baton Rouge Primary Care Collaborative, Inc.More clinics in Baton Rouge
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