MaineHealth Primary Care - Internal Medicine - Bath
Community Health Center • Bath, ME
Ratings by platform
- ABA Navigator (SMHC/MaineHealth Internal Medicine general): 3.5/5 (10 reviews)
- US News (Dr. Catherine R. Fredricks-Rehagen): 4/5 (6 reviews)
- Healthgrades (Dr. Scott French, MD): 4.6/5 (10 reviews)
- WebMD (Dr. Catherine R. Fredricks-Rehagen): 5/5 (3 ratings)
What patients say
Patients praise
- Providers described as knowledgeable, attentive, and compassionate
- Supportive and friendly front-office staff in many interactions
- General appreciation for the quality of medical care and thoroughness of exams
- Ease of use regarding the patient portal (MyChart) for some users
Common complaints
- Frustration with the closure of the local laboratory drawing station in Bath, requiring patients to travel for lab work
- Concerns about office communication, including lack of coordination between primary care and specialists (e.g., oncology)
- Reports of rude or condescending staff/provider behavior in some instances
- Difficulties with appointment scheduling and administrative processes, including perceived misuse of external call centers
In patients' words
"Everyone here is very friendly and efficient. I never wait long for an appointment... My PCP is great, detailed, and shows lots of care... The only negative is one of the lab techs is not very good at drawing blood."
— LocalityBiz Review"He was rude, condescending, and unprofessional... He did not take my pain and suffering seriously."
— Healthgrades Review (Dr. Scott French)"Closing MaineHealth’s Bath drawing station is not in the best interests of patients. Time-consuming travel to other towns... will make completing lab work more difficult."
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