The Johns Hopkins Wilmer Eye Institute
Ophthalmology and Eye Care Clinics • Baltimore, MD
Ratings by platform
- Johns Hopkins Medicine official site: 4.8 out of 5 stars (based on 26,726 ratings) (9,882 comments)
- Birdeye (Aggregate): 3.4 out of 5 stars (151 reviews)
What patients say
Patients praise
- High clinical expertise and specialist knowledge
- Successful surgical outcomes and patient-reported life-saving care
- Specific doctors noted as professional, patient, and thorough
- Efficiency noted by some patients in specific locations or visits
Common complaints
- Long wait times for appointments and at the office
- Disorganized administrative or front-desk staff processes
- Perception of a impersonal, factory-like or cattle-call patient experience
- Difficulty with communication, including scheduling and obtaining medical records
- Issues with billing, insurance coordination, and receipt transparency
In patients' words
"When laser treatment stopped working, I was referred to Dr. Quigley. Without his expertise and six surgeries later which he also invented, I believe I would be blind. That is no exaggeration!"
— WebMD/Vitals review"The service is sooooooooooooooo bad, front desk is amazingly horrible. After waiting for well over one hour past our scheduled appointment... The receptionist told us every appointment was 3 hour long... Avoid this place if you can."
— TrustReviewers.com review"Many years ago I would have recommended Wilmer Eye Institute but I would definitely recommend against going to this ‘factory’ now. Everyone other than the receptionists who were very kind and helpful seem to be in a foul mood and rush patients in and out."
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