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Family Medicine & Specialty Care - CommonSpirit Health

Family MedicineBakersfield, CA

★★☆☆☆2.2/520 reviews across 3 platforms

Ratings by platform

  • Birdeye (Family Medicine & Specialty Care - Dignity Health Medical Group): 2.2/5 stars (16 reviews)
  • Trustpilot (CommonSpirit Health): 2.5/5 stars (4 reviews)
  • Healthgrades (Mercy Hospital Downtown-Bakersfield): 65% recommend (N/A)
  • CMS Overall Star Rating (Bakersfield Memorial Hospital): 2/5 stars (N/A)

What patients say

Patients praise

  • Some individual physicians are highly regarded by patients for being caring, attentive, and professional
  • Selected nursing and support staff have been praised for their performance in specific instances
  • Mercy Hospital has reported high patient satisfaction scores in some public data sets

Common complaints

  • Long wait times for appointments and in-office visits
  • Perceived rudeness or lack of care from administrative and medical staff
  • Difficulty reaching providers or getting medication refills
  • Poor communication regarding scheduling and treatment plans
  • Concerns regarding quality of care, including medication mismanagement and discharge experiences

In patients' words

"Rude front desk staff. Over two hour wait time and then was told that I needed to see a different doctor whose availability was months away."

Birdeye (Family Medicine & Specialty Care - Dignity Health Medical Group)

"Dr. Singh is a very nice and genuine doctor. She is a great listener and explains everything to me in a very understanding way."

Healthgrades (Dr. Bani Singh)

"It is now well passes noon and we're still sitting. Apparently we have no idea about scheduling. We rushed and rushed to get here and still nothing."

Birdeye (Dignity Health - Memorial Hospital)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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