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NYU Langone Family Medicine Associates—West Babylon

Primary CareBabylon, NY

★★★☆☆2.8/559 reviews across 2 platforms

Ratings by platform

  • Birdeye: 2.8/5 (32 reviews (Birdeye))
  • Family Doctor Directories: 2.7/5 (27 reviews (Family Doctor Directories))

What patients say

Patients praise

  • High praise for specific physicians, particularly Dr. Brenda Martin
  • Some patients report efficient and quick visits
  • Compassionate bedside manner reported by some patients

Common complaints

  • Poor customer service from front desk staff
  • Difficulties with billing department and phone responsiveness
  • Inflexible office policies regarding walk-ins and scheduling
  • Concerns about decline in quality of service following management changes

In patients' words

"Old lady with short blonde hair at reception was unnecessarily nasty from the second I walked in..."

Birdeye/LocalityBiz review

"Dr. Brenda Martin is absolutely wonderful, I was really nervous about the visit and she calmed me down..."

Birdeye review

"The telecom agents are not knowledgeable about insurance and refused to make appt... office manager said this is not a walk-in clinic and regardless of the amount of pain... they will not see you."

LocalityBiz review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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