Urgent Care in Avondale, AZ - Banner Health
Urgent Care • Avondale, AZ
Ratings by platform
- Solv Health: Average of 2.65/5 across various Banner Urgent Care locations, with specific location scores ranging widely (e.g., 1.9 to 4.0) (427 reviews total across listed locations; individual locations have between 9 and 93 reviews)
- BusinessYab: Generally positive feedback in select reviews (5 reviews highlighted at one specific location)
What patients say
Patients praise
- Professional and friendly front-desk and nursing staff
- Clean and well-maintained facilities
- Efficient online check-in system that allows patients to wait at home
- Providers generally described as knowledgeable and thorough in their examinations
Common complaints
- Instances of long or varied wait times between initial triage and being seen by a provider
- Occasional reports of perceived lack of doctor bedside manner or warmth
- Rare but serious reports of administrative or diagnostic errors (e.g., mislabeled or mishandled tests)
- Some user confusion regarding the online check-in or appointment system vs. walk-in procedures
In patients' words
"I was very impressed with the professionalism of the staff. The front desk attendant was very friendly and reassuring. The facilities were very clean."
— BusinessYab Patient Review"The purpose of my complaint is to make sure this doesnt happen to another patient because its very traumatic... this urgent care in the past has misplaced mine and also my husbands covid tests."
— Better Business Bureau Complaint"The best staff, very caring knowledgeable. They give great quality of care. The Doctors have fantastic bedside manners, they could teach others."
— Solv Health Patient ReviewMore clinics in Avondale
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