Mayo Clinic Health System
Physical Therapy • Austin, MN
Ratings by platform
- Rehab.com: 2.25/5 (32 reviews)
- Birdeye: 4.1/5 (8 reviews)
What patients say
Patients praise
- individual positive experiences with specific providers and specialty care
- some reports of professional and helpful staff in specific departments like Express Care
Common complaints
- long wait times
- difficulties with appointment scheduling and customer service communication
- concerns over staffing shortages and bed availability
- criticisms regarding the quality of care and perceived lack of professionalism
In patients' words
"I’ve had multiple visits where I was given or incomplete information, left waiting with no updates, and never once received an apology."
— Rehab.com review"When using the Mayo patient portal (which does not function well) or when calling to get an appointment, we are put on hold for 15-20 minutes."
— Letter to the Editor, Post BulletinMore clinics in Austin
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