Otorhinolaryngology/Ear, Nose & Throat - Mayo Clinic Health System
Otolaryngology (ENT) • Austin, MN
Ratings by platform
- Hospital Compare: 86/100 (overall patient survey rating) (N/A)
- Leapfrog Group: 120/120 (Leapfrog Group points score) (N/A)
What patients say
Patients praise
- High performance in adult procedures and conditions.
- Comprehensive and multidisciplinary approach to care.
- Providers described as attentive, knowledgeable, and effective listeners.
- Generally strong overall patient satisfaction ratings for the facility.
Common complaints
- Complaints regarding billing and insurance issues, including claims being sent to the wrong insurer and aggressive billing notices.
- Reports of administrative difficulties, including trouble scheduling appointments and long wait times.
- Instances of perceived rude or dismissive behavior by staff or providers.
In patients' words
"My entire patient experience from start to finish was wonderful, and I now know firsthand why Mayo Clinic was recently named the best hospital in the world."
— Mayo Clinic News Network testimonial"They seem to focus more on profit than on supporting patients. My insurance was overcharged, my claims were sent to the wrong insurer, and I received aggressive billing notices..."
— Better Business Bureau (General Mayo Clinic review)More clinics in Austin
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