Otolaryngology (ENT) in Austin - Mayo Clinic Health System
Otolaryngology (ENT) • Austin, MN
Ratings by platform
- U.S. News & World Report (Mayo Clinic Health System-Albert Lea and Austin): 3 out of 5 (88% of patients (Patient Experience Score))
- Birdeye (Express Care): 4.1 out of 5 stars (8 reviews)
- Yelp: Not explicitly rated; mixed qualitative feedback (12 reviews)
What patients say
Patients praise
- High performing in certain adult procedures and conditions
- Some patients report positive experiences with specific providers or services like express care
- Recognized for patient safety and pulmonary care excellence
Common complaints
- Concerns regarding communication, accountability, and professional demeanor of staff
- Long wait times for appointments and in-clinic visits
- Frustration with administrative processes, billing, and scheduling systems
- Reports of feeling dismissed or receiving incomplete/incorrect information during visits
In patients' words
"My experience with Mayo Clinic has been consistently disappointing. I’ve had multiple visits where I was given incorrect or incomplete information, left waiting with no updates, and never once received an apology."
— Rehab.com user review"Needed surgery (not for an emergency) is out two months or more! ... When using the Mayo patient portal (which does not function well) or when calling to get an appointment, we are put on hold for 15-20 minutes."
— Letter to the editor, Post BulletinMore clinics in Austin
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