Home - Sacred Heart
Hospice • Austin, MN
Ratings by platform
- CMS (Nursing Home Database): 1 out of 5 stars (CMS Overall Rating) (6 complaints (since 2023))
- CMS Home Health Patient Experience Survey: 85% of patients rated 9 or 10 out of 10
What patients say
Patients praise
- High patient satisfaction ratings for home health services (distinct from the nursing home facility)
- Professionalism reported in home health care settings
Common complaints
- Low CMS overall rating (1 out of 5 stars)
- Reports of poor staff communication and responsiveness
- Complaints regarding policies and procedures related to abuse, neglect, and theft prevention
- Reports of toxic work environment and lack of leadership
In patients' words
"The staff is terrible! We've asked them time after time to help my mother with things..."
— Yelp user review"Sacred Heart is a toxic work environment with no real leadership."
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