Mayo Clinic Health System - Albert Lea and Austin - Minnesota.gov
Emergency Medicine • Austin, MN
Ratings by platform
- Vivian Health (Austin facility listing): 4.4 rating (8 reviews) (8 reviews)
- Rehab.com (Austin facility listing): 2.25/5 (32 reviews)
- Healthgrades (Albert Lea): 66% patients recommend; patient experience 70% (9/10-10) (Not stated in snippet)
- Birdeye (Express Care): 4.1 star rating (Express Care) (8 reviews)
- Yelp (Austin): 0/10 (example review); 12 reviews shown on page (12 reviews (page highlight))
What patients say
Patients praise
- Some staff/clinical interactions described as helpful and professional (e.g., high individual ratings on Vivian; positive comments on Express Care; some physician review praise on Healthgrades Austin).
- Patients report communication/help and recommending the hospital in some survey-style metrics for Albert Lea (e.g., patients who gave 9 or 10; would definitely recommend).
Common complaints
- Reports of long waits, lack of updates/communication, and confusion during care (notably in Austin reviews).
- Complaints about incorrect or incomplete information and lack of apology/accountability.
- Strong dissatisfaction including very low ratings and allegations of severe harm/incorrect medication/charging issues (Yelp; Rehab.com; PissedConsumer).
In patients' words
"“My mom gave birth. From the doctors to the nurse to the janitor, super disappointing.”"
— Rehab.com – Mayo Clinic Health System – Hospital and Clinic (Austin, MN) reviews"“My experience with Mayo Clinic has been consistently disappointing. I’ve had multiple visits where I was given incorrect or incomplete information, left waiting with no updates, and never once received an apology.”"
— Rehab.com – Mayo Clinic Health System – Hospital and Clinic (Austin, MN) reviews"“Mayo killed my grandpa… 0/10 would not recommend at all!”"
— Yelp – Mayo Clinic Health System Austin (review snippet)"“I could leave zero stars… left waiting in the room for over two hours without seeing anyone.”"
— Rehab.com – Mayo Clinic Health System – Hospital and Clinic (Austin, MN) reviews"“providers and nurse was amazing!”"
— Birdeye – Mayo Clinic Health System Express Care (review snippet)More clinics in Austin
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