Mayo Clinic Health System - Albert Lea and Austin - Minnesota.gov
Emergency Medicine • Austin, MN
What patients say
Patients praise
- Some staff/clinical interactions described as helpful and professional (e.g., high individual ratings on Vivian; positive comments on Express Care; some physician review praise on Healthgrades Austin).
- Patients report communication/help and recommending the hospital in some survey-style metrics for Albert Lea (e.g., patients who gave 9 or 10; would definitely recommend).
Common complaints
- Reports of long waits, lack of updates/communication, and confusion during care (notably in Austin reviews).
- Complaints about incorrect or incomplete information and lack of apology/accountability.
In patients' words
"“Mayo killed my grandpa… 0/10 would not recommend at all!”"
— Yelp – Mayo Clinic Health System Austin (review snippet)"“providers and nurse was amazing!”"
— Birdeye – Mayo Clinic Health System Express Care (review snippet)More clinics in Austin
Austin Area OB/GYN & Fertility
Patients praise: Patients often express high satisfaction with individual physicians and nurse practitioners · Friendly and welcoming staff members are noted by many patients.
Austin R. Krohn, MD, CAQ Sports Medicine
Patients praise: Detailed and knowledgeable care · Clear communication and understanding during visits.
Shopko Optical Austin
Patients praise: Thorough and professional clinical examinations · Compassionate and attentive staff interactions.
Austin Ear Nose & Throat Clinic
Patients praise: Expert and knowledgeable care for chronic sinus issues · Clear communication of diagnosis and treatment plans.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other clinics in Austin, or filter by state and specialty to compare patient ratings.