Rush Convenient Care - Aurora West Galena
Urgent Care • Aurora, IL
Ratings by platform
- Birdeye / Service Atlas / Urgent Care Directories: 4.1 out of 5 stars (33 reviews)
What patients say
Patients praise
- Friendly and helpful staff
- Clean facility environment
- Prompt care and efficient service for some patients
- Thorough care with practitioners who answer questions well
Common complaints
- Issues with billing and insurance coverage documentation
- Rudeness or lack of helpfulness from the billing department
- Perceived long wait times or being backed up
In patients' words
"Whenever my family has minor colds, flu, Covid, or strep we always come here and the staff is always so friendly and helpful. It definitely beats the ER on a Sunday."
— Patient Review (via LocalityBiz)"DO NOT come here. They are liars and thieves. I came in when I was feeling sick, and was told both by the woman at the front desk and by my medicaid office that the visit would be covered... Rush's billing department has completely refused to work with me or my insurance agent on the issue."
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