Primary Care in Aurora/Fox Valley - Rush University Medical Center
Primary Care • Aurora, IL
Ratings by platform
- Healthgrades / Illinois Hospital Report Card: 71% (hospital recommendation rate)
- U.S. News & World Report: 3 out of 5 stars (patient experience score)
- Third-party review sites (Apple Maps, Yelp, Postcard, etc.): Generally low (averaging ~2.1 to 2.5 stars across various platforms) (135 (Apple), 563 (Postcard), 136 (Yelp))
What patients say
Patients praise
- Recognition for patient experience, including being named for an Outstanding Patient Experience Award in some reporting
- Some patients report positive, attentive experiences with specific providers who take time to explain options
- Efficient appointment scheduling mentioned by some patients for primary care services
Common complaints
- Reports of unprofessional, cruel, or dismissive staff behavior towards patients
- Complaints regarding misdiagnosis or lack of thoroughness in medical examinations
- Specific grievances about administrative issues, such as billing complications and lack of follow-up
- Concerns over long wait times or inadequate attention during emergencies
- Issues regarding patient privacy and confidentiality mentioned in some accounts
In patients' words
"Dr. Milani takes all the time you need, I never feel rushed. He makes sure you understand the problem and what your options are going forward."
— Yelp user review"Staff is very cruel and unprofessional, overheard them laughing at/making fun of patients within the hospital."
— Apple Maps user review"I've waited over three months for my bill from this company, I have called more than five times. Every time I call they tell me that they have placed the bill in the mail... Very few us to release me of the billing person... Most unprofessional medical facility I am ever seen!"
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