Hematology & Oncology - Augusta University
Hematology • Augusta, GA
Ratings by platform
- Healthgrades (Dr. Bushra Waseem): 5.0/5.0 (2)
- Healthgrades (Dr. Eugene Long III): 3.0/5.0 (2)
- Healthgrades (Dr. Robert Higgins): 3.8/5.0 (17)
- CMS HCAHPS (Wellstar MCG Health): 1/5 (Hospital Overall) (733 (surveys))
What patients say
Patients praise
- High patient trust in specific individual physicians
- Physicians described as knowledgeable, kind, and excellent communicators
- Accessible explanations of medical conditions and treatment plans
- Ongoing institutional efforts to improve the patient waiting environment
Common complaints
- Concerns regarding hospital facility cleanliness and maintenance
- Complaints about administrative processes, including billing and appointment scheduling
- Reports of unprofessional or dismissive bedside manner by some providers
- Potential issues with patient charting and documentation accuracy
In patients' words
"Dr Waseem is smart and a great communicator. She takes time to explain things in an understandable way.She is friendly and kind.We need more doctors like her."
— Healthgrades (Dr. Bushra Waseem)"Dr. Long is a FABULOUS DOCTOR! You can TRUST him to care for you or a loved one with EXCELLENCE! ... I highly recommend Augusta Oncology; Short wait times, customer-friendly staff, and welcoming atmosphere! A+++"
— Healthgrades (Dr. Eugene Long III)"This is the worst hospital I have ever encountered in every way. and the state of Georgia should shut it down. The employees could care less about the patient. The care is below standard."
— LocalityBiz (Augusta University Medical Center)"Currently the atmosphere for patients and families waiting for treatment on the first floor of the Outpatient Services Clinic shows potential for improvement... With some resources and attention to detail, the overall environment could be more supportive to our patients and guests."
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