Piedmont Urgent Care: Open Early. Open late.
Urgent Care • Atlanta, GA
Ratings by platform
- Birdeye (Buckhead North location): 4.5/5 stars (2,430 reviews)
- Birdeye (Columbus location): 4.6/5 stars (1,399 reviews)
- Better Business Bureau (BBB): Not BBB Accredited (26 complaints reported) (26 complaints (3-year period))
What patients say
Patients praise
- Convenient extended hours (7 days a week, 8am-8pm)
- Professional, knowledgeable, and efficient medical providers (doctors/PAs) in many cases
- Easy to schedule or walk-in, with some patients reporting fast service
- On-site medication availability at some locations
- Polite and friendly clinical staff reported by many satisfied patients
Common complaints
- Long wait times, even for patients who walk in
- Reports of unprofessional or dismissive front desk and medical staff
- Complaints regarding poor communication and lack of empathy
- Issues with price transparency and billing transparency
- Occasional medical service errors or insufficient diagnostic thoroughness
In patients' words
"The Dr was nice and that’s what’s important. However, every time we’ve been here the front desk staff seem so miserable. They are barely audible, don’t make eye contact and treat you like you are an inconvenience."
— Birdeye Review"Wait is always pretty short, even when crowded. Doctors and PAs take their time with patients to fully understand their illness and needs. Staff is friendly and pretty good with kids too."
— LocalityBiz Review"There is nothing “urgent” about this location. Significantly long wait times—steer clear."
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