Shepherd Center: Atlanta Brain and Spinal Cord Injury Rehabilitation
Rehabilitation Center • Atlanta, GA
Ratings by platform
- Birdeye (aggregated from Google, Facebook, etc.): 4.6 out of 5 stars (aggregated) (936 reviews)
- Physiofinder: 5 out of 5 stars (51 reviews)
What patients say
Patients praise
- High praise for clinical staff (doctors, therapists) expertise and compassion
- Effective patient outcomes and focus on preparing for life at home
- Strong reputation as a national leader in rehabilitation for spinal cord and brain injuries
- Many reports of supportive and caring interactions with staff members
Common complaints
- Inconsistent quality of care reported by some patients and families
- Concerns regarding the training and attentiveness of some support staff (techs)
- Difficulty or refusal in accessing care for certain types of injuries or patient backgrounds
- Communication gaps, particularly regarding nurse availability and responsiveness
- Reports of unresponsiveness to complaints filed with the Better Business Bureau
In patients' words
"Everything they did was about anticipating what life would be like at home, preparing me to be as independent as possible, and to learn how to adapt in order to achieve that."
— Shepherd Center news portal (Patient Testimonial)"The physical and occupational therapists, psychiatrists, and nurses are outstanding in their field. I have nothing bad to say regarding them... But the techs are dangerously under trained."
— Physiofinder review"The doctors are fine but the nurses' line is not the best. #1 they do not seem very knowledgeable or friendly and #2 it is only available 9am - 3pm."
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