Primary Care, Family, Internal & Pediatric Medicine Services
Family Medicine • Atlanta, GA
Ratings by platform
- Hospital network physician profiles (e.g., Piedmont, Emory, Wellstar): Generally high (often 4.6 to 5.0 out of 5) for individual physicians in large networks (Varies widely, from hundreds to thousands of reviews per provider)
- Third-party review platforms (e.g., Yelp, MapQuest): Mixed to low (often 2.0 to 3.1 out of 5) for practice groups/offices (Ranges from dozens to over a hundred per office listing)
What patients say
Patients praise
- High quality of clinical care and professional bedside manner
- Physicians who are attentive, thorough, and active listeners
- Effective communication of health information and treatment plans
- Strong sense of trust and long-term relationships between patients and providers
- Willingness of providers to spend adequate time with patients without rushing
Common complaints
- Long wait times to be seen at the office
- Difficulties communicating with administrative staff, office managers, or billing departments
- Slow or unresponsive patient portal communication
- Unexpected charges or billing issues, particularly regarding insurance coverage and medically necessary tests
- Difficulty obtaining medication refills or follow-up care due to administrative barriers
In patients' words
"Dr. Smith is literally the best GP we've ever had. He really listens and remembers details from previous visits. He's thoughtful and very well informed and always takes the time to make sure everything is covered."
— Emory Healthcare Provider Review"Again doctors are great. But waiting AN HOUR is just unacceptable. As I'm typing it now one hour and 15 minutes. Ridiculous."
— MapQuest/Yelp Patient Review"The billing department said that I should expect a total of $320 in charges that I would be expected to pay. I wonder why they wouldn’t tell me these things prior to my appointment... I feel like I’ve been taking advantage of as a Medicare patient."
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