Cardiology | St. Mary's Health Care System
Cardiology • Athens, GA
Ratings by platform
- St. Mary's Health Care System Official Site (verified patient experience surveys): 4.9 out of 5 (across 338+ ratings for general cardiology) (Hundreds of verified ratings aggregated across services)
- Healthgrades (Hospital-level): 73% patient experience rating (often higher than national averages in specific metrics) (Not explicitly stated as a total review count; derived from CMS/HCAHPS data)
- Dr. Hiren Patel (Provider specific): 4.9 out of 5 (169 ratings, 44 reviews)
- Dr. Patrick Willis (Provider specific): 4.9 out of 5 (516 ratings, 108 comments)
What patients say
Patients praise
- Patients frequently praise cardiologists for being thorough, patient, and not rushing appointments
- High patient satisfaction ratings for cardiology providers and services, often exceeding 4.7/5 stars in internal metrics
- Staff often described as helpful, friendly, and compassionate
- Strong communication from medical teams regarding treatment plans and patient symptoms
Common complaints
- Reports of unprofessional or disrespectful behavior by non-clinical staff or EMS personnel in hospital hallways
- Potential concerns regarding responsiveness to formal complaints as noted by external monitoring bodies like the BBB
In patients' words
"Dr. Patel is very thorough and explains everything well. He is patient and does not make you feel rushed during your appointment."
— St. Mary's Health Care System Provider Review"Needed a CT, Dr was pleasant & for once a Dr. who wasn't in a rush to explain results!! He was absolutely kind & explained results to best of his ability with what answers he had!! Nurse Holly.... ABSOLUTELY AMAZING!!!"
— Patient Review (SMRMC Cardiology)"Dr. Willis should be a role model for other Dr. on how to treat a patient. He is always kind, doesn’t rush you, explains everything and listens."
— Dr. Patrick Willis Provider ReviewMore clinics in Athens
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