Pacific Family Medicine
Internal Medicine • Astoria, OR
Ratings by platform
- WebMD (Dr. Katherine Merrill): 3.0/5.0 (38 ratings)
- WebMD (Shannon Marsh): 4.0/5.0 (5 ratings)
What patients say
Patients praise
- Positive perceptions of individual medical providers' clinical interactions (in some ratings)
- Clinic's use of up-to-date technology
Common complaints
- Rude, unprofessional, or aggressive behavior by office staff and management
- Poor customer service experiences leading to cancelled appointments
- Concerns regarding office policies and handling of patient information
In patients' words
"The office manager is rude and I decided not to even continue with my appointment. Apparently, I'm not the only one who has had a negative interaction with her."
— LocalityBiz user review"I have never been treated more unprofessionally. The rudeness of the office staff and incredibly angry & aggressive office manager is just uncalled for."
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