Urgent Care | AFC - Aspen Family Care
Urgent Care • Aspen, CO
Ratings by platform
- Aspen Family Care (Highlands Ranch): 4.5/5 (735 (Google Reviews))
- AFC Urgent Care (Burke, VA): 4.5/5 (1,459)
- American Family Care (Corporate/General): 1.0/5 (3 reviews, 104 complaints)
What patients say
Patients praise
- High quality of medical care and thoroughness of providers
- Attentive, knowledgeable, and caring medical staff
- Efficient online check-in and booking processes
- Clean, modern, and well-maintained facilities
- Positive bedside manner and effective diagnostic communication
Common complaints
- Dissatisfaction with front desk communication and appointment scheduling
- Billing policies and unpaid balance issues impacting patient access
- Poor complaint resolution rates at corporate-level entities named American Family Care
- Variable experiences with provider responsiveness and clinical follow-up
In patients' words
"Patients consistently praise the quality of medical care and thoroughness of providers at Aspen Family Care, highlighting attentive and knowledgeable doctors and helpful staff. However, some serious recurring issues include dissatisfaction with front desk communication and appointment scheduling difficulties."
— DougCo Social Directory"Very disappointing respiratory issue chronic condition. Doctor prescribed steroid and never sent to pharmacy. Now AFC wants to have me come back... I will struggle til I see my pulmonary doctor on Wednesday."
— Birdeye (AFC Urgent Care Burke)"If I could give 10 stars I would. Amazing experience. The entire experience with this urgent care was better than most doctor’s offices I have been to. Very impressed!!!"
— AFC Urgent Care Arden Patient TestimonialsMore clinics in Aspen
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