Pulmonary Medicine - Essentia Health-Ashland Clinic
Pulmonology • Ashland, KY
Ratings by platform
- WebMD (Dr. Peter Franklin): 5.0/5.0 (4 ratings)
- Essentia Health internal reviews (Andrea Roberts): 4.8/5.0 (219 reviews)
What patients say
Patients praise
- Many patients report positive interactions with specific providers, noting they are professional, thorough, and good listeners
- Some providers, including those in pulmonology and other specialties, receive high patient satisfaction ratings (e.g., 4.8 to 5.0 out of 5)
- Appreciation for the convenience of having various specialists available in the region
Common complaints
- Reports of long wait times and systemic communication failures within the clinic staff
- Negative experiences regarding administrative processes, such as difficulties obtaining clear price quotes for consultations
- A significant legal case resulted in a $19 million malpractice verdict against Essentia Health, linked to systemic staff communication failures at the Ashland clinic that led to a delayed diagnosis in 2013
In patients' words
"Was impressed with nurse and Dr. Franklin that they listened to my sleep problems and did not blow off my concerns and they worked on a plan with me to test for the underlying issue."
— WebMD review of Dr. Peter Franklin"A five-minute exam meant almost a two-hour wait."
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