Ashland Outpatient Clinic
Psychiatry • Ashland, KY
Ratings by platform
- Birdeye (Family Medicine of Ashland): 4.7/5 stars (13 reviews)
What patients say
Patients praise
- Specific doctors and medical staff praised for being caring, knowledgeable, and professional
- Convenience of online patient portals for communication
- Helpful phlebotomy and nursing staff in some instances
- Recognition of the clinic as a necessary, sometimes sole, local healthcare provider in rural areas
Common complaints
- Front desk/reception staff described as rude, unhelpful, or dismissive
- Challenges with communication, such as poor notification of appointment cancellations or slow responses to inquiries
- Long wait times and scheduling/timeliness issues
- Billing and insurance transparency concerns
- Concerns regarding mental health care continuity and medication management
In patients' words
"I really like the doctors and care I recieved at this clinic, however the front desk staff have been horrible. They are rude on the phone and in person."
— Review of St. Luke's Chequamegon Clinic"I absolutely adore Family Medicine of Ashland... The entire staff is kind, thorough, and does an amazing job."
— Review of Family Medicine of Ashland"People are relatively nice but when you need something done in a timely fashion it's very difficult... I don't want to have to be an ass to get some attention paid to my issue but what choice do we have?"
— Review of Essentia Health-Ashland ClinicMore clinics in Ashland
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