Mental Health and Wellness | Mission Hospital
Behavioral Health • Asheville, NC
Ratings by platform
- Birdeye: 3.9/5 stars (4,935 reviews)
- Healthgrades: 54% (patients giving a 9 or 10 rating)
- Better Business Bureau (BBB): 1.27/5 stars (15 customer reviews)
What patients say
Patients praise
- Some individual providers (doctors and specialists) are highly rated for competence and diagnostic skill
- Certain staff members described as terrific or helpful in isolated instances
Common complaints
- Concerns over staffing reductions and high turnover among nursing and support staff
- Excessive wait times in the emergency room
- Perceived decline in quality of care following HCA Healthcare acquisition
- Difficulty in obtaining timely communication or medical responsiveness
- Cleanliness issues and poor patient support (e.g., hygiene assistance)
- Concerns regarding billing practices and difficulty obtaining itemized statements
- Negative interactions with medical or administrative staff
In patients' words
"I really think HCA came in and bought a high-performing, well-respected hospital and has driven it into the ground."
— Patient in a news report"The people that work here are defeated and they’re defeated by their management system and HCA."
— Patient in a news report"STAY AWAY FROM MISSION HOSPITAL! They ARE ONLY TRYING TO MAKE $$ HCA HEALTHCARE IS HORRIBLE AND ALL ABOUT PROFIT! GO ANYWHERE ELSE!"
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