CareWell Urgent Care: Fast, Walk-In Urgent Care Clinics Near You
Urgent Care • Arlington, MA
Ratings by platform
- Birdeye (across multiple locations): 4.4/5 stars (941 reviews (aggregate))
- Better Business Bureau (BBB): Not BBB Accredited; failures to respond to complaints noted (N/A)
What patients say
Patients praise
- Friendly and professional medical staff
- Efficient and knowledgeable care for acute issues (e.g., lacerations)
- Helpful and polite bedside manner
- Clean facility environment
Common complaints
- Long wait times despite appointments or low patient volume
- Frustration with administrative or sign-in systems
- Issues with follow-up, prescriptions, or communication after the visit
- Reports of being turned away or denied certain services
- Complaints regarding billing or outstanding balances
In patients' words
"I had a great experience at CareWell Urgent Care Lexington. All administrative staffs and medical professionals are kind, thoughtful, attentive, responsive, professional, and excellent at providing the medical care I needed."
— LocalityBiz (Lexington location review)"My 80 year old husband walked in with positive covid test. They gave him a covid test, and it too was positive. But they would not prescribe paxlovid or anything else because they were not his primary care physician. We were new to this area and did not yet have a doctor. Crazy. Terrible experience."
— Boston Consumers' Checkbook (Needham location review)More clinics in Arlington
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