Inova General Surgery
General Surgery • Arlington, VA
Ratings by platform
- Inova General Surgery Team page: 4.8 out of 5 stars (based on 190 ratings) (190 ratings, 25 comments)
- Inova Trauma and Acute Care Surgery page: 4.8 out of 5 stars (based on 211 ratings) (211 ratings, 72 comments)
- Yelp (Inova Health System brand): 2.7 out of 5 stars (2,203 reviews)
What patients say
Patients praise
- High patient satisfaction with specific surgeons regarding bedside manner, clarity in explaining procedures, and surgical outcomes
- Professional and skilled surgical care reported by patients
- Compassionate and empathetic communication from medical staff
Common complaints
- Billing and collection issues, including errors and sending accounts to collections prematurely
- Long wait times for appointments and hold times on the phone
- Difficulty reaching staff or obtaining assistance with billing errors
- General dissatisfaction with customer service and administrative processes at the health system level
In patients' words
"To begin, the best bedside manner I have ever experienced... He made sure I understood the process (from surgery to post-surgical healing). He made sure I understood all and made sure all of my questions... were answered."
— Vitals review for Dr. Stefano Agolini"Healthcare/treatment was very good. Business systems, customer service and just doing the right thing are where Inova falls down hard."
— Better Business Bureau review for Inova Fairfax Medical CampusMore clinics in Arlington
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