Our Practice
Pediatrics • Arlington Heights, IL
Ratings by platform
- Birdeye (Orthodontic Experts Arlington Heights): 4.7/5 stars (1,065 reviews)
- Healthgrades (Practice): 1.0/5 stars (1 review)
What patients say
Patients praise
- Professional and skilled clinical staff
- Compassionate and patient-focused care, particularly for children and anxious patients
- Effective and high-quality dental treatments (e.g., veneers, implants, cleanings)
- Welcoming, clean, and calming office environments
- Efficient and clear communication regarding treatment plans
Common complaints
- Billing issues and collection notices
- Poor customer service and unprofessional/rude staff communication
- Lack of responsiveness to patient complaints
- Challenges with insurance verification and billing procedures
- Concerns about treatment quality and communication during consultations
In patients' words
"Worst Billing Department EVER. The billing department will send you to voicemail or hang up on you rather then work out the issue with you."
— Healthgrades user review"Dr. Engelberg did a full set of veneers on me about eight years ago, and he did the BEST job! ... I did TONS of research before making the decision to go with him, and he definitely earned his 5-star rating."
— AH Smiles patient testimonial"I started off as an anxious patient due to having horrible experience prior to finding Handcrafted Smiles. I needed emergency dental work and they were extremely accommodating... At no point did I feel rushed or dismissed of my concerns."
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