Arcadia Radiology Imaging | RadNet San Gabriel Valley
Diagnostic Imaging • Arcadia, CA
Ratings by platform
- Apple Maps: 2.7/5 stars (188 ratings)
- OpenGovNY: 4.7/5 stars (93 ratings)
- Yahoo Local: 2.5/5 stars (191 reviews)
What patients say
Patients praise
- Professional and thorough medical staff/technicians during procedures
- Efficient and well-organized clinical experience once inside the exam room
- Clean, comfortable, and well-maintained waiting areas
- Clear explanations provided by technicians about procedures
Common complaints
- Issues with administrative and front desk staff professionalism
- Difficulties with the appointment scheduling process and long hold times
- Complaints about outsourced scheduling services and communication barriers
- Delays in receiving imaging results and reports
- Confusion regarding insurance verification and copays
In patients' words
"The visit was quite reassuring and confident building in the way the staff functioned with professionalism and warmth. This staff here in Arcadia makes me feel as though I was the only one that mattered."
— OpenGovNY user review"The customer service for appointment is incompetent, is outsourced so you cannot understand what they are saying. They messed up my appointment and did not register it in their system."
— Trustpilot review for RadNet"DO NOT recommend!!! The receptionist and front staff members do not have any skills to speak to patients. Office management: The front staff/receptionist needs major training on how to treat and speak."
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