Primary Care | University of Michigan Health

Patients praise

• High quality of clinical care and professional, respectful interactions with individual providers
• Effective use of the patient portal for communication and prescription management
• Positive experiences with specific, long-term primary care physicians
• Ease of access and parking at certain clinic locations

Common complaints

• Long phone wait times and difficulty reaching staff via telephone
• Challenges with appointment scheduling and triaging
• Inconsistent communication regarding physician departures from practices
• General dissatisfaction reflected in lower ratings on public business review platforms like Yelp