Trinity Health Probility Physical Therapy - Westgate

Patients praise

• Patients frequently praised the friendly, professional, and welcoming staff.
• Many reported successful rehabilitation outcomes, particularly for post-surgical recovery and orthopedic issues.
• The clinic is noted for having a clean and well-maintained environment.
• Structured, team-based exercise programs are appreciated by many for their focus on goal-oriented recovery.

Common complaints

• Some patients reported feeling rushed or that their physical therapists did not provide sufficient explanations for treatments.
• Concerns about being passed between different staff members for exercises during a single appointment rather than working with one primary therapist.
• Discomfort with the open-floor layout of the clinic, which some felt lacked privacy.
• Occasional dissatisfaction with the effectiveness of specific treatment plans or the perceived quality of care.