Urgent Care in Andalusia - MainStreet Family Care
Urgent Care • Andalusia, AL
Ratings by platform
- Birdeye: 4.2 out of 5 stars (based on 493 reviews) (493)
- OpenGovNY: 3.7 out of 5 stars (based on 15 ratings) (15)
- Facebook: 80% recommend (74)
What patients say
Patients praise
- Some staff members are described as knowledgeable, caring, and friendly
- Occasional reports of efficient service and short wait times for specific visits
- Appreciation for the convenience of extended hours and 7-day-a-week availability
Common complaints
- Difficulties with phone communication, including unreachable lines or long wait times for billing assistance
- Issues with insurance billing, including failure to file secondary claims and incorrect charges
- Concerns regarding administrative processes, specifically the requirement to repeatedly fill out new paperwork
- Reports of long wait times and perceived lack of staff professionalism or knowledge
In patients' words
"Please do something with your phone system. I have continuously been trying to call for 2 days to pay a bill. The 877 number listed is "not setup to receive calls"..."
— OpenGovNY review by Jessica Bulger"This clinic is the absolute worst! They failed to file on my secondary insurance and have twice taken money from my bank account for a copay."
— MapQuest review by Barbara M."Amazing staff and service they actually take time to find what will work best for you. they just give don't give you anything and rush you out like a lot of other's. thank you mainstreet you made me feel like family"
— OpenGovNY review by kenny SpurlinMore clinics in Andalusia
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