Urgent Care in Andalusia - MainStreet Family Care
Primary Care • Andalusia, AL
Ratings by platform
- Birdeye/Google aggregated rating: 4.2 out of 5 stars (493 reviews (via Birdeye aggregation))
- OpenGovNY: 3.7 out of 5 stars (15 ratings)
What patients say
Patients praise
- Appreciation for specific knowledgeable and friendly medical staff members
- Convenience of seven-day-a-week availability and extended hours
- Some patients reported efficient and caring experiences
Common complaints
- Billing and payment process issues, including difficulties reaching staff by phone to resolve them
- Long wait times
- Concerns regarding facility cleanliness
- Reports of unprofessional or unhelpful staff interactions
- Inefficiencies in patient check-in processes and repetitive paperwork requirements
In patients' words
"This clinic is the absolute worst! The clinic was filthy, the wait time was absurd and the friendliness of the staff was non-existent."
— Yelp user review"Amazing staff and service they actually take time to find what will work best for you. they just give don't give you anything and rush you out like a lot of other's. thank you mainstreet you made me feel like family"
— OpenGovNY user review (Kenny Spurlin)"Please do something with your phone system. I have continuously been trying to call for 2 days to pay a bill... You'd think with as much as you're charging patients that you'd at least make it convenient for them to pay their bills!!"
— OpenGovNY user review (Jessica Bulger)More clinics in Andalusia
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