Wound Care in American Fork, UT - Intermountain Health
Wound Care • American Fork, UT
Ratings by platform
- Momentary Labs / CMS HCAHPS: 4 out of 5 stars (aggregated) (548 patient surveys (HCAHPS))
- Facebook: 86% recommendation rate (568 reviews)
- Healthgrades / US News & World Report: 73% to 90% recommendation rate (11 ratings (Healthgrades))
What patients say
Patients praise
- High recommendation rate among patients, generally ranging from 73% to 90%
- Clinical staff, including nurses and patient care technicians, frequently described as kind, knowledgeable, and helpful
- Effective communication by doctors and nursing teams in many departments
- Cleanliness of facility rated above the national average
Common complaints
- Billing and insurance disputes, including unexpected charges and billing errors
- Negative experiences with emergency department staff and responsiveness
- Concerns regarding quality of care, specifically in surgical and obstetric departments
- Difficulty scheduling appointments and long wait times for specialized care
In patients' words
"Every single doctor, nurse, PCT, custodial and room service employee that worked with me was incredibly kind, helpful and knowledgeable. They never once made me feel like a burden."
— MedicalRecords.com Review"The staff here are seriously top notch. Immediate, compassionate, and effective service."
— Google Review via Birdeye"I left feeling dismissed and worried instead of reassured... I won’t be returning to American Fork Hospital as I don’t feel safe in their care."
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