Behavioral Health Services | UPMC Altoona
Behavioral Health • Altoona, PA
Ratings by platform
- Birdeye (UPMC Western Behavioral Health of the Alleghenies): 2.5/5 (14 reviews)
- Rehab.com: 3.27/5 (37 reviews)
- Recovered.org: 3.85/5 (TrustScore) (Not explicitly stated)
- CMS HCAHPS (UPMC Altoona General): 2/5 stars (799 patient surveys)
What patients say
Patients praise
- Recent introduction of a dedicated behavioral health pod in the Emergency Department to provide a calmer, safer, and less restrictive environment
- Improved care transitions and de-escalation for patients in mental health crises within the new pod system
- Specific segregation of care areas for adults and adolescents within the new pod
Common complaints
- Long wait times in the Emergency Department
- Difficulties scheduling appointments versus walk-in requirements
- Dissatisfaction with the facility environment, including religious content in waiting areas
- General concerns regarding staff communication and hospital quietness
In patients' words
"I tried to get an appointment to schedule and get in and find out that you have to walk in... I'm not some lazy SOB who's on SSID and have a job so some of us actually need appointments."
— Birdeye review"By “reducing overstimulation and enhancing safety and privacy,” dedicated behavioral health pods can start de-escalation more quickly and “begin the path to healing” faster..."
— Altoona Mirror reporting on the new behavioral health podMore clinics in Altoona
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