Lehigh Valley Hospital–Cedar Crest
Surgery • Allentown, PA
Ratings by platform
- BerksConnect/Owldali aggregated review data: 2.9 out of 5 stars (based on 819-844 reviews) (819-844 reviews)
- Healthgrades/US News & World Report: 69% to 88% recommend rate (varies by source/survey) (Not specified (aggregated survey data))
What patients say
Patients praise
- Compassionate, caring, and professional nursing and medical staff in many departments
- Appreciation for life-saving interventions and expert surgical care
- Cleanliness of the facility in certain areas
- Helpful and professional communication from specific identified providers
- Strong patient recommendation rates, with some sources reporting upwards of 69% to 88% willingness to recommend
Common complaints
- Long emergency department wait times and lack of communication
- Confusing, delayed, or surprise billing practices and aggressive collections
- Inconsistent care coordination and unclear explanations of treatment plans
- Unprofessional or dismissive behavior from some individual staff members
- Inadequate discharge planning and post-care support
- Facility cleanliness and maintenance concerns in some areas
- Limited or inconsistent food options for specific dietary needs
In patients' words
"$957 TO WAIT 5 hours in the ER TO BE MISDIAGNOSED … then they add a $144 fee, saying it’s overhead."
— BerksConnect Review 24"Their billing department delays claims … bills come 2-3 years later … quick to send you to collections without even a letter."
— BerksConnect Review 5"The positive reviews for Lehigh Valley Hospital Cedar Crest highlight the exceptional care and compassion provided by the staff. Reviewers praised the professionalism and attentiveness of the nurses and medical team."
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