Orthopedic Care in Allentown, PA | St. Luke's West End
Orthopedic Care • Allentown, PA
Ratings by platform
- Vitals, Healthgrades, St. Luke's official site: 4.6/5 (St. Luke's Orthopedic Hospital aggregate) and 5.0/5 (specific providers) (Hundreds across various platforms; specific clinic locations see counts ranging from 35 to over 200 reviews)
What patients say
Patients praise
- high patient satisfaction with surgical outcomes, particularly joint replacements
- praise for the skill and thoroughness of orthopedic surgeons and specialists
- supportive and kind nursing and physical therapy staff
- successful pain relief and improved mobility reported by patients
Common complaints
- long waiting times for appointments and lab services
- difficulties with administrative tasks such as insurance authorizations and check-in kiosks
- occasional reports of unprofessional or dismissive bedside manner from individual providers
- frustration with communication gaps regarding test results and referrals
In patients' words
"I got knee surgery here and everyone was fantastic! The nurses specifically Janeen, rose, Stacey, and Rosa were amazing at ensuring I was comfortable and felt safe."
— LocalityBiz (Review for St. Luke's Orthopedic Hospital - West End Campus)"They are incompetent handling insurance authorizations, give the run around, ignore when you try to contact about it."
— LocalityBiz (Review for St. Luke's West End Medical Center)"He treated me like a child... I want a new physician that [would]... a new patient."
— Vitals (Review for Dr. Paul Pollice)More clinics in Allentown
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