Alhambra, CA - Optum
Family Medicine • Alhambra, CA
Ratings by platform
- Yelp: 3.5 out of 5 stars (40 reviews)
What patients say
Patients praise
- Knowledgeable and friendly doctors
- Helpful and professional front desk staff in some instances
- Convenient location with accessible parking
Common complaints
- Difficulty reaching medical staff by phone/automated systems
- Long wait times for appointments
- Frustration with lab service changes (referrals to outside labs like LabCorp)
- Concerns regarding professionalism and bedside manner for specific providers
In patients' words
"Trying to speak to medical staff for appointments or support just doesn't happen. After several automated prompts, you get 'we are experiencing technical difficulties. Please call back later.'"
— Yelp review"Doctors are very knowledgeable and friendly but what makes this places a pleasure is their staff. Super friendly, carrying and also knowledgeable."
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