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Alhambra, CA - Optum

Family MedicineAlhambra, CA

★★★★☆3.5/540 reviews across 1 platforms

Ratings by platform

  • Yelp: 3.5 out of 5 stars (40 reviews)

What patients say

Patients praise

  • Knowledgeable and friendly doctors
  • Helpful and professional front desk staff in some instances
  • Convenient location with accessible parking

Common complaints

  • Difficulty reaching medical staff by phone/automated systems
  • Long wait times for appointments
  • Frustration with lab service changes (referrals to outside labs like LabCorp)
  • Concerns regarding professionalism and bedside manner for specific providers

In patients' words

"Trying to speak to medical staff for appointments or support just doesn't happen. After several automated prompts, you get 'we are experiencing technical difficulties. Please call back later.'"

Yelp review

"Doctors are very knowledgeable and friendly but what makes this places a pleasure is their staff. Super friendly, carrying and also knowledgeable."

Yelp review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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