Cenla Urology
Urology • Alexandria, LA
Ratings by platform
- Birdeye: 3.9/5 stars (28 reviews)
- WebMD: Not explicitly stated as an average, but multiple reviews provided (6 reviews)
- Better Business Bureau (BBB) Rating: A+ (N/A)
What patients say
Patients praise
- Professional and kind medical providers
- Effective treatment and symptom relief for some patients
- Helpful and supportive nursing/clinical staff
- Compassionate care mentioned by some reviewers
Common complaints
- Difficulty reaching staff by phone (long wait times, voicemails not returned)
- Long wait times in the office/lobby
- Administrative issues (appointment cancellations, scheduling errors, lost records)
- Perception of poor communication regarding care/treatment plans
In patients' words
"These doctors don't seem to care at all about health. ... Despite me calling for appointments to see someone and ... never get a real person just a voicemail box."
— Birdeye review"My issue with this office uis you cannot get a human on the phone. I have to leave a message and they don't return my call. I am switching doctors because of this. As far as the quality of care, I have no issues."
— WebMD review"Dr. Fontane, Dr. Holstead and their entire team are phenomenal! I have nothing but great things to say about their care, communication and ability to get me better!"
— Birdeye review"I feel great, thanks to every one, I appreciate greatly for your service."
— Cenla Urology website testimonialsMore clinics in Alexandria
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