Mount Vernon Internal Medicine - Alexandria, Lorton, & Springfield
Internal Medicine • Alexandria, VA
Ratings by platform
- Yelp: 2.5 out of 5 stars (89 reviews (Yelp brand aggregate))
- Healthgrades: 2.0 out of 5 stars (1 review (specific office listing))
What patients say
Patients praise
- highly regarded and compassionate clinical staff (doctors and nurses)
- professional and caring medical care providers
- presence of bilingual (Spanish) staff
Common complaints
- billing and administrative errors
- poor customer service via call center
- difficulties with appointment scheduling
- long wait times and perceived lack of staff friendliness
- inflexible office policies regarding insurance verification
In patients' words
"My problems all stem from Mt. Vernon Internal Medicine’s billing department! They are absolutely terrible... My insurance company called them to ask if they could re-submit the claim with the correct codes, and Mt. Vernon’s billing department refused!"
— Unilocal User Review"The practice it's OK. But the customer service needs to improve. The receptionist at the Lorton practice need a refresher in customer service. The worst part of the practice is the calling center. Those people are not in an office and don't seam to care about the patient."
— Healthgrades User Review"The 5 stars are for the doctors and nurses, they are caring and compassionate; not so much for the office manager... she lacks professionalism."
— Yelp User ReviewMore clinics in Alexandria
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