Albert Lea, Minn., hospital and clinic - Mayo Clinic Health System
Urgent Care • Albert Lea, MN
Ratings by platform
- Healthgrades: 70% (patients rating 9 or 10), 66% (would recommend)
- MedicalRecords.com: 3.1 / 5 (61)
- SeniorCare.com: 3.4 / 5
- HospitalCostCompare (Medicare survey data): 82% (nurses always communicate well), 84% (doctors always communicate well), 88% (informed about recovery) (300 or more)
What patients say
Patients praise
- High rating for communication by nurses and doctors (percentage reporting 'always' communicate well is high)
- Specific providers praised for being knowledgeable, caring, and helpful
- Favorable experiences with physical therapy and specific departments
- Positive feedback on the Mayo Clinic Nurse Line
- Earned a five-star rating from CMS in 2023
Common complaints
- Long wait times for appointments and phone assistance
- Dissatisfaction with communication or perceived lack of listening by providers
- Issues with misdiagnosis or care coordination for specific conditions
- Concerns regarding the use of non-physician providers in certain roles
- Frustration with administrative processes such as appointment scheduling
In patients' words
"The only reason I went to ER at all, is that I was shocked to find Urgent Care was by appointment only. Good grief. After reading other reviews, I see I'm not alone in my feelings here."
— MedicalRecords.com User Review"I have tried calling to cancel an appointment and I'm on hold for over 20 minutes. This is ridiculous. They want so many hours notice before an appointment but they don't answer the call."
— SeniorCare.com User Review (Sandy Waalkens)More clinics in Albert Lea
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